Refund-policy

Refund Policy

Selesta.in is dedicated to providing exceptional customer support and maintains a flexible cancellation policy. Here are the key points:

Cancellation Requests:

• We entertain cancellation requests if made immediately after placing the order.
• Please note that if orders have been communicated to vendors/merchants and the shipping process initiated, cancellation may not be possible.

Damaged or Defective Items:

• Report damaged or defective items to our Customer Service team on the same day of receipt.
• Requests will be processed after our merchant checks and confirms the issue.

Product Discrepancies:

• Notify our customer service within the same day of receiving the product if it differs from the site's depiction or doesn't meet expectations.
• Our Customer Service Team will thoroughly investigate and make a fair decision.

Warranty-Related Issues:

For products with manufacturer warranties, please direct complaints to the respective manufacturers.

Refund Process:

If a refund is approved by Selesta.in, it will take approximately 9-15 days for the refund to be processed and credited to the end customer.

Our commitment is to ensure customer satisfaction, and we encourage you to reach out to our dedicated Customer Service team for any questions or concerns.